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Volume 18 | Issue 3 Source for Employer Empowerment 3rd Quarter 2010

Resolving Problems at Work
Reporting Grievances

Misunderstandings and conflicts remain one of the most common sources of workplace strife. Interpersonal difficulties are magnified when conflicting work styles coexist in one setting. Generational differences, personal management styles, educational background, and cultural diversity are all potential sources of office misunderstandings and conflict.

While conflict is inevitable, it need not ruin your workday or cause unbearable stress. When faced with a problem or conflict many people feel afraid or uncomfortable and wish the problem would just go away. Unfortunately taking no action only magnifies an on-going problem. Since the conflict needs to be resolved, take the first step and talk to the person who is causing the problem or conflict. Chris Witt, speaker, coach and author outlines the following approach to resolve conflict.

  • Agree on a mutually acceptable time and place to discuss the conflict.
  • State the problem as you see it and list your concerns.
    • Make “I” statements.
    • Withhold judgments, accusations, and absolute statements (“always” or “never”).
  • Let the other person have his/her say.
    • Do not interrupt or contradict.
    • Do not allow name-calling, put downs, threats, obscenities, yelling or intimidating behavior.
  • Listen and ask questions.
    • Ask fact-based questions (Who? What? Where? When? How?) to make sure you understand the situation.
    • Ask exploratory questions (What if? What are you saying? Is this the only solution to our problem? What if we did such and such? Are there other alternatives to this situation?).
    • Avoid accusatory “Why” questions (Why are you like that?). Use your own words to restate what you think the other person means and wants.
    • Acknowledge the other person’s feelings and perceptions.
  • Stick to one conflict at a time—to the issue at hand.
    • Do not change the subject or allow it to be changed. “I understand your concern, but I’d like to finish what we’re talking about before we discuss it.”
  • Seek common ground.
    • What do you agree on?
    • What are your shared concerns?
  • Brainstorm solutions to the conflict that allows everyone to win.
  • Request behavior changes only.
    • Don’t ask others to change their attitudes.
    • Don’t ask them to “feel” differently about something.
    • Don’t ask them to “be” different.
    • If you want them to “stop doing” something, suggest an alternative action.
  • Agree to the best way to resolve the conflict and to a timetable for implementing it.
    • Who will do what by when?
  • If the discussion breaks down, reschedule another time to meet. Consider bringing in a third party.

If, after going through the above steps, you haven’t been able to solve the problem, involve your supervisor. Ask your supervisor if your company has any dispute resolution policy in addition to the one outlined in your Employee Handbook.

Your Employee Handbook explains that as a client company of Resource Management, your employer believes in an open line of communication between employees and management. An employee who has a work related problem is strongly encouraged to report that problem to his or her immediate supervisor. If the problem is of a nature that it cannot be discussed with your supervisor, then discuss it with your supervisor’s supervisor. If there is no one above your supervisor in the chain of command, then contact your RMI HR representative to discuss the problem. There should be no fear of retaliation at any stage of this process. The supervisor, manager, or HR representative should try to reach a solution through a discussion of the problem with the employee(s).

If there is no solution at that level, the employee should prepare a written statement of the problem using the Employee Grievance Form found in your Employee Handbook at the end of Section IV, Your Work Environment, or you may download the form on-line at www.rminc.com.

RMI’s HR Department will provide any necessary assistance in preparing the report. RMI will share the compliant with management personnel in your company then personally investigate the problem, discuss the matter with any involved employees or supervisors and prepare a separate report within 14 days after the Employee Grievance Form was received. The course of action to be followed will be discussed with your company’s representatives. This process is intended to provide a forum where complaints can be resolved frankly, consistently, and in an atmosphere of open communication.

Remember, RMI is here to assist you through the entire dispute resolution process. Please contact your RMI HR representative for assistance.

In This Issue
Resolving Problems at Work
Reporting Grievances
Workplace Injury
RMI's Group Health, Dental and Vision Insurance Plans
Open Enrollment (All States Except Washington)
View Your Pay History and Personal Information On-Line
Sexual Harassment
Safe Driving Tip
Make Arriving Safely Your Priority
Workplace Safety Tip
A Different Kind of Smart
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Workplace Injury
If you have a work-related injury, you need to report the incident to your supervisor and to RMI at the corporate or appropriate branch office within 24 hours of the occurrence. Please leave a voice mail for RMI’s HR Representative if the incident occurs after hours or on a weekend. Make sure you leave a phone number where you can be reached. Delays in reporting injuries could result in large expenses for you.
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RMI's Group Health, Dental and Vision Insurance Plans
Open Enrollment (All States Except Washington)

The period between August 2, 2010 and September 24, 2010 is open enrollment for RMI's Group Health, Life, Dental and Vision Plans. Note: This open enrollment only applies to those covered on an RMI-sponsored Group Plan outside the state of Washington. During this time employees currently not enrolled may do so, if their eligibility requirements have been met. Also, employees may add dependents to existing policies or change plans.

Employees interested in enrolling or making changes to their coverage should log on to our web-site at www.rminc.com or contact RMI's Benefits Department at 888-764-0200 or 801-355-0200 to obtain enrollment and change forms.

It is important to note that RMI collects premiums one month in advance; therefore, the new premiums will take effect on your first September payroll. To eliminate double deductions of premiums, please have all enrollments and additions submitted to RMI by August 31, 2010.

HEALTH INSURANCE
There are many changes to the health plan this year as a result of the Mental Health Parity Act of 2008 and The Health Care Reform Act of 2010. Employees will be receiving a renewal letter and plan summaries with their paychecks during the month of August. All changes and new enrollments will become effective on October 1, 2010.

Some important changes are as follows:

  • Mental health and substance abuse benefits on all of RMI’s plans will no longer impose limits on the number of days or visits an individual is allowed on an annual basis.


  • There will no longer be a psychotropic prescription drug category. All prescriptions will be subject to either the generic or the brand-name co-pays. Because of the change in prescription benefits, all employees currently enrolled on one of RMI’s health plans will be receiving new identification cards during the last week of September. These ID cards will reflect the new two-tier prescription drug benefit. If you do not have your new identification card by October 1st, please contact RMI’s Benefits Department. When filling a prescription at the pharmacy, your co-pay should reflect correctly regardless of what your identification card says.


  • Preventative services that meet the guidelines stipulated by the CDC, HRSA and U.S. Preventative Services Task Force, will no longer require a co-pay from plan participants. The plan will pay 100% of qualified preventative services. Please call RMI’s Benefits Department to determine if a particular preventative service meets the qualifications.


  • Children up to age 26 can now be covered on their parent’s policy, regardless of their dependent status. This means that married children and children with access to coverage through their place of employment will now be eligible for coverage under their parent’s plan. If you have a child that has lost dependent status and is no longer enrolled on your plan, they will be eligible to enroll during open enrollment.


  • Emergency room services will be paid at the same benefit level regardless of whether or not the facility is part of the preferred provider network. Please keep in mind that non-contracted providers do not offer discounts on their services so you may have more out of pocket expenses if you choose to visit a non-network emergency room facility.

RMI will also be renaming the health plans this year so that the plan names correspond to the plan designs for easier identification. Here is a list of the current plans and their new names:

9300 Plan
9200 Plan
9200A Plan
9100 Plan
7100 Plan
6100 Plan
$200 Deductible Plan
$500 Deductible Plan
$1,000 Deductible Plan
$750 Deductible Plan
$1,250 Deductible Plan
$1,000 Deductible/4-Visit Plan

Co-Insurance on the 9100 and 7100 Plans will be changing from 70/30 to 80/20. The maximum out of pocket limits, however, will remain the same on both plans.

RMI would like to remind you of some of the benefits that are available to employees who are enrolled on an RMI Group Health Plan.

Employee Assistance Program is available to all employees and their family members who are enrolled in an RMI Group Health Plan. The Employee Assistance Program is designed to assist persons who are dealing with day-to-day problems that are causing uncertainty, stress, or anxiety in their lives. Employees are encouraged to call Bloomquist & Hale at 1-800-986-9619 to set up a counseling session to meet with a licensed clinical social worker. All counseling sessions are free to the employee and completely confidential. Your employer will not be notified of your consultations.

Care Line Did you know you have access to a private nurse on call 24 hours a day? Care Line, a service provided by EBMS as a benefit of RMI's Health Plan, provides you with this valuable access. By calling 1-800-647-1534 at any time during the day or night, you can talk to a registered nurse and ask questions or ask for advice. For example; it is the middle of the night and your youngest child has developed a sudden fever of 103. You would like to know if this fever warrants a trip to the emergency room or if a dosage of children's Tylenol would be the proper course of action. You can call and ask the nurse!

As an additional service, Care Line offers a pre-recorded library of information on subjects from A to Z including subjects like, Cancer, Nutrition, Early Warnings of a Heart Attack, Weight Loss and many more. You can request from RMI's Benefits Department or from the RMI office nearest to you, a copy of the Care Line booklet that gives access information and lists the available recorded topics and code numbers. Included in the booklet is a fridge magnet with the Care Line phone number printed on it in bold numbers, so you can keep this number handy for emergency situations.

miBenefits is an on-line service provided by EBMS that enables you to access your health claim history and review the status of recent claims. RMI would like to encourage you to monitor this important information. You will also be able to access plan benefit information and link to other websites that are helpful in researching medical issues. You can access the link to miBenefits from RMI's website, www.rminc.com.

LIFE INSURANCE
The basic life insurance benefit remains the same for all full-time employees covered under the basic life insurance plan. This life insurance plan provides access to The Hartford's Travel Assistance program that includes providing pre-trip information, emergency medical assistance or personal assistance services while traveling. Be sure to put RMI’s Policy Number, 220022, on your Travel Assist card and take it with you if you are traveling at more than 100 miles away from home. If you would like more information regarding the Travel Assist program, please contact RMI’s Benefits Department.

DENTAL INSURANCE
Dental Select will continue to provide dental coverage for RMI's employees. There will be no changes to the benefits and the monthly premiums will remain the same. You can find summaries of the dental plans on RMI's website, www.rminc.com. As a reminder, all employees enrolled on one of RMI’s Dental plans through Dental Select have access to a discount vision plan that is included in your monthly premium.

VISION INSURANCE
RMI's vision insurance will continue to be offered through EyeMed and administered by Dental Select. There have not been any changes to the benefits or the monthly premiums. You can access summaries of the vision plan on RMI's website, www.rminc.com.

Please contact your RMI Benefits Department if you have questions on the above information.

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View Your Pay History and Personal Information On-Line

Are you taking advantage of the RMI Payroll Login? If you’d like immediate access to your payroll information (including check stubs and W-2 forms), please visit the RMI website at www.rminc.com. Once you’re on the RMI home page, click on the link in the upper right-hand corner that says, “RMI Payroll Login.” To create a user name and password, click on the link directly below the user name and password that says, “Sign Me Up.” You will be asked to provide your name, personal e-mail address, and Social Security Number. As soon as you receive an e-mail from RMI with your user name and temporary password, go back to the RMI Payroll Login and enter the user name and password that was sent to you. Once inside, you will see a link on the left-hand side of the screen that says, “Change Password.” Please make sure you change your password right away.

Once inside, you’ll have access to your check stubs, year-to-date payroll totals, direct deposit account information, current deductions, tax options, time off accruals (if tracked within RMI’s payroll system), and prior year W-2 forms (starting with 2010 W-2 forms). You’ll still need to contact your RMI payroll manager to obtain W-2 forms prior to 2010.

If your on-line employee account is displaying an old address or outdated home phone number, please contact your payroll manager right away at 888-764-0200. It is very important that you notify RMI immediately if your address or home phone number changes.

If you have questions regarding the RMI Payroll Login, please contact the RMI Payroll Department at 888-764-0200 or payroll@rminc.com.

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Sexual Harassment
If you believe that you have been the object of sexual harassment by a co-worker, supervisor or client of your company, you should promptly report the facts of the incident and the names of the individuals involved to your supervisor and to RMI’s HR Department. If you feel that you are unable to discuss the matter with your supervisor, report the facts directly to the HR Department at your local RMI office.
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Safe Driving Tip
Make Arriving Safely Your Priority

When you drive, always make safe arrival at your destination your priority!

Here are some safe driving reminders:

  • Do not drink and drive. Also be aware many drugs, including common over-the-counter medications, can affect your ability to drive safely.
  • Wear your seatbelt any time the vehicle is moving, even for short trips. Insist everyone in the vehicle buckle up as well.
  • Pass safely. Do not pass in a no-passing zone or where you can't see a clear lane ahead.
  • Don't exceed the speed limit, but do not drive so slowly as to impede traffic, either. Adjust speed for poor conditions such as heavy traffic, poor visibility, slippery surfaces and road construction.
  • Do not follow too closely. Observe the two-second rule. When you see the rear of the car ahead of you passing a certain point, start counting the seconds - "one thousand, two thousand" and so on. The front of your car should not pass the point until you have counted two seconds.
  • Get the big picture. Look around rather than staring at the road or vehicle ahead. Be aware of vehicle and pedestrian traffic, road conditions and situations to which you may need to react.
  • Don't try to race a red light. If a light ahead of you has been green for a while, you can expect it to turn amber and red soon.
  • Before entering an intersection or turning, look left, right and then left again.
  • On a freeway approach ramp, match your speed to that of the other vehicles before you attempt to merge. Get into the correct lane for exiting a freeway well in advance. Don't make a sudden lane change to reach an off-ramp. If necessary, drive to the next exit and backtrack to reach your destination.
  • Be alert to small vehicles such as compact cars that may be obscured by your vehicle's "blind spot." Share the road safely with motorcycles and bicycles.
  • Do not allow yourself to be distracted from the road by talking on a cell phone, tuning the stereo, drinking coffee or other activities.
  • Look out for your personal security when traveling in a vehicle. Lock the doors. Look around before you get in or out of your vehicle. Avoid isolated, poorly lighted routes and parking areas. If your vehicle is bumped from behind in traffic, be aware this may be a car-jacking ploy.
  • Maintain your vehicle in good mechanical condition to prevent breakdowns. Have regular inspections of your vehicle's safety systems including brakes. Circle your vehicle before setting out to make sure lights and signals are all working, and there are no obstructions in your path.

Remember, safety must be your first concern whenever you are driving. For more information or training on Safe Driving, please contact your RMI HR Representative.

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Workplace Safety Tip
A Different Kind of Smart

Intelligence can be important for success in the working world. Another quality has been identified that can be even more important.

“Emotional intelligence” has been getting lots of attention lately as an important quality for workplace leaders and employees.

Emotional intelligence has to do with understanding yourself and others.

An emotionally intelligent person is:

  • Aware of his own moods and emotions and what affects them.
  • Able to restrain himself from acting inappropriately.
  • Motivated to work and achieve established goals safely.
  • Able to understand other people and their reactions.

Able to manage relationships with other people and to find areas in common.

These abilities allow the person to manage himself, keep his own morale up and to motivate others.

Emotional intelligence allows a person to be clear and assertive in communication. It also allows the person to foresee how this communication will be received. These are important abilities for a successful employee.

Emotional intelligence is a different kind of smart and extremely helpful in reaching workplace goals. Emotional intelligence enables you to remain alert and aware of your surroundings and tasks at hand so you can work safely through your day-to-day activities. For additional resources on this topic, please contact your RMI HR Representative.

To access the online Workplace Safety Training Log click here.
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Copyright © 2010 Resource Management, Inc. All rights reserved.
Client & Employee Newsletter, Source for Empowerment is published monthly by Resource Management, Inc. Client & Employee Newsletter features issues of importance to our clients and their employees. It is intended to provide general information and should not be construed as legal advice. We welcome your comments, questions, and concerns.
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